QR Wallet Refund Policy

EXECUTIVE GOURMET implements a stored-value wallet system (“QR Wallet”) used for cashless purchases within our canteen and food service operations.

Refund Guidelines:

1. Refunds are allowed only for unused wallet balance.
   Used or already-consumed balance (purchases completed) is not refundable.
2. Customers may request a refund at any time, subject to identity verification and confirmation of QR Wallet account ownership.
3. Refunds shall be processed within 3–7 business days and will be credited through the original payment method whenever possible (ex. PayMongo or Canteen Cashier → refundable back to the same originating payment channel if supported).
4. Requests may be made via:
   Email: support@executivegourmet.ph
   On-site: Cashier counter of the canteen
5. If the refund cannot be returned digitally, a physical cash refund equivalent to the unused wallet balance will be issued instead.
6. The company reserves the right to decline refund applications suspected of fraud, misuse, or unauthorized transactions.

Action Plan if the Canteen Operations Do Not Push Through

If a scheduled food purchase or contracted food service does not proceed, EXECUTIVE GOURMET commits to the following remediation steps:

1. Immediate Notification
   We will notify affected customers through SMS, email, or official announcement within the venue/company.
2. Refund of the remaining wallet balance upon request
   Any unused load within customer QR Wallets will be refunded in full if requested through:
   • Original payment channel via PayMongo (if supported) OR
   • Physical cash disbursement on-site
3. Alternative option: reschedule or use for future food purchases.
   Customers may choose:
   • To reschedule wallet use for the new event date, OR
   • Use unused balances for later purchases
4. Dedicated Support Team
   A designated representative will handle: