Customer User Guide

A complete guide on how to use the Executive Gourmet Debit QR Cashless payment system.

1. What Is the Executive Gourmet Debit QR?

The EG Canteen Debit QR allows you to:

• Tap/Swipe Debit QR at the canteen to pay instantly
• Cash-In money at the cashier on duty at the canteen
• Cash-In money online using GCash, Maya, QRPH, or Cards
• Order special meals for future delivery dates
• Keep all transactions digital and cashless

You can get your Debit QR by registering here

Your Debit QRtoken is unique — keep it safe.

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2. How to Cash-In on your Debit QR card using GCash / Maya / QRPH / Credit Cards

Option A: Using Your Phone Camera / Laptop Camera / Desktop PC Camera

1. Go to the Online Debit QR Cash-in page.
2. Tap Start Camera and scan your Debit QR. Allow Camera while visiting the page and point it to your Debit QR
3. Enter your desired load amount.
4. Select your payment method.
5. Complete the payment.
6. Your Debit QR balance updates automatically.

Option B: Using Cashier to Cash-In at canteen counter

1. Present your Debit QR to the cashier.
2. Cashier scans your code.
3. Pay in cash.
4. Funds are instantly added to your wallet.

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3. How to Order Special Menu Items

Special menus are available on specific days.
You can order using:

A. Printed QR Menu displayed in the canteen

1. Look for the printed Menu QR Code for the day.
2. Scan it using your phone camera.
3. The menu page opens automatically.
4. Check the menu name, price, and delivery date.
5. Enter quantity.
6. Scan your Debit QR to pay.
7. Receive confirmation + your Order Number.

B. Ordering from the Website

1. Visit the Special Menu Orders page.
2. Select the menu you want (if multiple available).
3. Enter quantity.
4. Scan your Debit QR or manually type your token.
5. Confirm payment.
6. Receive your Order Number.

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4. Understanding Your Order Number

After a successful order, you will see:

• Order Number (e.g., SM20251201-482)
• Menu name
• Quantity
• Delivery date
• Amount deducted
• Confirmation of successful payment

Keep the Order Number — staff may ask for it.

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5. Insufficient Balance Protection

If your balance is too low:

• The system blocks the order
• Your wallet is not charged
• A message appears:
  “Insufficient wallet balance. Please load your Debit QR first.”

You can then tap New Order to retry.

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6. Checking Your Debit QR Balance

You can check your balance any time:

1. Go to the Check Balance page.
2. Scan your Debit QR cardt using your phone camera / Laptop Camera or Desktop Camera. Allow Camera while visiting the site and point camera to your Debit QR
3. Your name and current balance will appear.

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7. Viewing Your Transaction History

Your transaction history shows:

• QR card cahs-ins
• Online payments
• Menu orders
• Dates and times
• Payment channels used

This is available on the admin side (for record-keeping), and customers can request their history anytime.

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8. What Devices Are Supported?

✔ Supported

• All modern smartphones (Android & iPhone)
• Tablets
• Laptops with working camera
• External USB barcode/QR scanners (in cashier mode)

❗ Not Supported

• Very old phones with no camera
• Browsers with camera permission disabled
• Incognito mode (may block camera)

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9. Privacy & Security

Your wallet only stores:

• Name
• Debit QR card balance
• QR token

The system does not store card details or passwords.
Payments are handled securely by our payment gateway.

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Need Help?

If you have questions:

📍 Visit the canteen counter
📩 Email: support@executivegourmet.ph
📱 Phone: 09617696332 

We’re here to help you enjoy fast and convenient CASHLESS payments and ordering!